Arthur Krupsky

05/2008 – present Founder MORRO BAY, CA

• Develop storyboards and prototypes to communicate high-level design strategies and detailed interaction behaviors that will drive requirements and specifications. Strategize the architecture of web or native app sitemaps, user flows, strategic keyword placement and trends to communicate and understand user behavior. Maintain a full service digital and print agency leading creative direction, brand strategy, user experience and content direction while maintaining client relationships, managing all sales efforts to guide new business development efforts.

10/2019 – 03/2021 User Experience Manager SAN FRANCISCO, CA

• Ascertained customer’s needs/wants/frustrations through prototypes, usability tests, interviews, competitive analysis, persona research; using this knowledge to develop a compelling and differentiated roadmap/product features while determining the implication of tech, market, & segmented ROI goals and trends.
• Managed multiple designers and created various product designs by defining, motivating, and conveying a vision of usability criteria for the product; presented convincingly to C-level, influenced the engineering team to effectively implement the desired solution while promoting company values and culture through the orgs.
• Coordinated activities for the design and cross-functional teams; mentored UX and UI designers, engineers, marketers. Network with contacts outside my own area of expertise through meetups, webinars, courses, conferences.

07/2018 – 10/2019 Senior User Experience Engineer SAN FRANCISCO, CA

• Architecting engineering and fulfillment compliant internal and external shipment/inventory warehouse workflows for desktop and mobile users based on usability studies, data analysis and competitive research.
• Rapidly designing a scalable visual language and pattern to drive and convert users, collect the right data and maintain a simple barrier-free user experience.

07/2018 – 10/2019 User Experience Architect SAN FRANCISCO, CA

• Architected the primary education offerings in newly implemented SumTotal LMS to reflect a user experience based on a subscription self-serve model from logged-out search experience to logged-in course consumption; including browsing, pricing and shopping cart interactions.

09/2017 – 02/2018 User Interface Developer | User Experience Designer SAN FRANCISCO, CA

• Led and delivered knowledge management concepts, recommendations and solutions to a variety of internal and external enterprise audience, adding significant value to a creative product/portfolio or business problem-solving project
• Designed, developed and produced the University logged-out experience tying together a 3rd party LMS and the corpsite to produce 40+ pages of unique content contributing up to 8% of overall site traffic with conversion rates ranging from 30% – 60%/SERP
• Architected the University courseware sitemap and user experience, focusing on data-driven search and marketing analytics as the backbone to drive traffic and conversions to courseware consumption
• Designed and produced enterprise technical courseware hosted by managed 3rd party LMS’s

04/2015 – 04/2017 User Experience Advisor SAN FRANCISCO, CA

• Designed initial logged-in experience for first-ever Content for Marketing as a Service (CMAAS) for new user sign up, project workflow, progression management, team gathering — all value is quantified & gamified by giving and gathering persistent content feedback.

06/2014 – 02/2015 Creative Director OAKLAND, CA

• Previous employer DriversEd.com and primary competitor iDriveSafely merged to form eDriving LLC., the position remained unchanged.

06/2012 – 06/2014 Creative Director OAKLAND, CA

• Created user-centric interfaces that are not only intuitive to navigate but also solve complex development and user interaction with simplicity. Conducted usability tests to learn everything about users behaviors, attitudes, and emotions to inform and guide design.
• Directed, mentored and grew three international 4-7 person bilingual design and development teams in shipping of 100+ Android & iOS apps, dozens of unique state-specific products and marketing content architecture
• Spearheaded the brand redesign and architectural redevelopment of the logged-in and logged-out user experience of the largest nationwide drivers ed provider based on user driven data taken in 28+ states by over six million users across all smart devices. Site traffic grew 25%, lowering bounce rate down to 40%, increasing session duration up to 70% and conversions by 1.9% over 2 years.
• Executed web and mobile app UI and UX design with a keen eye for detail and consistency while keeping in mind the overall usability and socioeconomics of the user across various national products

03/2009 – 06/2012 Senior Art Director | Interaction Designer Oakland, CA

• Started and grew an in-house and international creative/development teams, defining project scope, goals, deliverables, and branding direction to successfully execute marketing, site interaction and app development while meeting extremely tight deadlines on multiple large-scale projects simultaneously
• Designed multi-product static, animated, interactive and 3D online training courseware that included javascript micro-games, interactive videos, and how-to gif animations
• Instrumental in developing a site transition plan, leading creative and development of landing pages and secure form elements for site redesign and upgrading to new platform while simultaneously maintaining existing and new urls
• Designed iOS and Android apps focused on online drivers education, road safety awareness and communication; a first for the industry then, top-rated in the iTunes Store
• Conducted heuristic evaluations, focus groups and A/B and multivariate usability tests utilizing high organic site traffic

04/2005 – 10/2007 Junior Art Director SAN FRANCISCO, CA

• Built brand-compliant wireframes and storyboards for production and development of print and digital media; including sites, ad banners, brochures & pamphlets, posters, car wraps, direct mail, and emails. Created print mechanicals and led multi-medium print production press checks
• Designed successful landing page, email, and print campaigns for Neopost, the largest postage-meter company outside the U.S., as an introduction to the U.S. market; Presto’s, a company that connects your loved ones; as well as various Wells Fargo direct mail, informational charts and brochures for all branches on the West Coast

06/2004 – 02/2005 Creative Coordinator SAN FRANCISCO, CA

08/1999 – 01/2005 Student SAN FRANCISCO, CA

• B.A., Industrial Design, focus on Visual Communication
• Minor in Interior Design
• Minor in Technical & Professional Writing